Terms And Conditions
At Horizon Pole and Aerial Arts, we understand that life can sometimes make things difficult — it’s how we respond that makes all the difference!
Please review these Terms and Conditions regularly to stay informed about studio policies and expectations.
Please review these Terms and Conditions regularly to stay informed about studio policies and expectations.
1. Classes
2. Refunds and Cancellations
3. Safety
4. Medical Disclosure
5. Liability Waiver
Pole and Aerial Hoop activities involve physical exertion and carry inherent risks, including but not limited to bruising, muscle strain, falls, or other injury. By participating in classes, workshops, or private lessons, students acknowledge and accept these risks.
Students agree to participate responsibly, follow instructor guidance, and work within their abilities. They are responsible for informing the instructor of any relevant medical conditions.
While Horizon Pole and Aerial Arts takes all reasonable care to provide a safe training environment, participation is at the student’s own risk. The studio, its instructors, and affiliates are not liable for injury, loss, or damage except where required by Australian Consumer Law or in cases of proven negligence.
By booking or attending a class, students confirm that they:
6. Force Majeure
If Horizon Pole and Aerial Arts cannot deliver classes or events due to circumstances beyond our control — such as flood, storm, fire, pandemic, government restrictions, power outage, or other unforeseen events — we will make all reasonable efforts to reschedule affected sessions.
If rescheduling is not possible, credits may be offered at the studio’s discretion. Refunds are not automatically issued for cancellations caused by events outside our control.
7. Agreement
By enrolling in or attending any class, workshop, or private lesson at Horizon Pole and Aerial Arts, you confirm that you have read, understood, and agree to these Terms and Conditions.
- Horizon Pole and Aerial Arts operates on private property. Access to the studio is by pre-booked class, lesson or invitation only, and no walk-ins are permitted. Horizon Pole and Aerial Arts reserves the right to refuse entry or terminate a class, lesson or enrolment where it is reasonably considered necessary for the safety, wellbeing, privacy or enjoyment of students, instructors, visitors or the studio environment.
- Bookings are processed directly through Samantha or via the Horizon Pole and Aerial Arts website.
- Full payment is required prior to the start of any private lesson, group lesson or class.
- Sibling Discounts only apply with a full paying child in the term.
- Prepaid Packages are for one individual only and must be used within 12 months of purchase.
- Full-priced 1-hour private lessons are for one participant alone.
- 2:1 Privates are shared with one other student in the same session.
- Private lesson fees and schedules are subject to change.
- Classes require a minimum of three participants to run.
- If a class is missed due to medical reasons, a discount or credit may be offered if a catch-up class cannot be arranged.
- Proof of purchase for PayID payments must be sent to confirm your booking.
- Aerial Hoop Open Group Classes require a minimum of three participants to proceed. If minimum numbers are not met, Horizon Pole and Aerial Arts reserves the right to reschedule or cancel the class.
- As a boutique studio, cancellations and rescheduling can significantly impact operations — please ensure you understand your commitment when booking.
- Discounts for refer a friend are for 1:1 private lessons. It will be applied only to current students of Horizon Pole And Aerial Arts. The referred student must attend a full 1hr Private lesson for the referrer to be entitled to the discount. The discount can not be applied to any other service then a full priced Private lesson.
- Horizon Pole and Aerial Arts reserves the right to substitute instructors, amend class timetables, modify lesson content, or make reasonable changes to class structure where necessary due to instructor availability, student numbers, weather, safety considerations, or other operational requirements. Any changes will be made with the intention of maintaining the quality, objectives and safe delivery of the class.
- Horizon Pole and Aerial Arts will endeavour to provide reasonable notice of any changes wherever practicable.
2. Refunds and Cancellations
- Horizon Pole and Aerial Arts reserves the right to reschedule or cancel lessons and classes.
- Aerial Hoop Open Group Classes and outdoor Privates are subject to weather.
- Classes run subject to minimum numbers. If you cancel your enrollment after term commencement, you may forfeit part or all of your term fees.
- Attending any class as a term course is your acknowledgment of the full term commitment and full fee of the course must be finalised. A final reminder invoice will be sent to you to be paid with in 14 days.
- Unpaid course fees will be followed up with Fair Trading.
- The are no refunds or partial refunds on Prepaid Packages. Credits may be issued if you provide a medical certificate.
- Private Lessons and Prepaid Packages are valid for 12 months. Remaining sessions may be forfeited after this time unless prior arrangements are made.
- Prepaid private lessons must be cancelled or rescheduled at least 24 hours in advance; otherwise, the lesson fee may be forfeited.
- Single private lessons cancelled within 24 hours of the booking may incur a cancellation fee of $45 if not rescheduled.
- Purchase of an Aerial Hoop Open Group Class is final and not entitled to a refund if a participant can not attend a booking.
- Credits for missed Aerial Hoop Open Group Classes may be given with a medical certificate.
- Strictly no refunds are provided. By booking into any Class/Private/Lesson/Workshop you agree to all Terms and Conditions.
3. Safety
- Students, parents, or spectators may not instruct, correct, or teach others unless employed by Horizon Pole and Aerial Arts.
- No one may touch or adjust aerial or rigging equipment unless authorised.
- Students agree to train within their personal limits and avoid pushing beyond safe capacity.
- If unsure or unprepared for a skill, students must inform their instructor and take an appropriate variation.
- Disruptive or unsafe behaviour may result in being asked to sit out or leave the class.
- Students are expected to follow the instructor’s lesson plan.
4. Medical Disclosure
- Students must disclose any medical conditions, injuries, or limitations that may affect their ability to participate safely.
- This includes (but is not limited to) joint injuries, vertigo, pregnancy, cardiovascular conditions, or recent surgery.
- All disclosures are confidential and should be made before your first class or as soon as your condition changes.
- Horizon Pole and Aerial Arts may recommend modifications, alternative exercises, or temporary suspension of training if participation presents a risk.
- Failure to disclose relevant information may result in exclusion from class, and the studio accepts no responsibility for injury or aggravation of undisclosed conditions.
5. Liability Waiver
Pole and Aerial Hoop activities involve physical exertion and carry inherent risks, including but not limited to bruising, muscle strain, falls, or other injury. By participating in classes, workshops, or private lessons, students acknowledge and accept these risks.
Students agree to participate responsibly, follow instructor guidance, and work within their abilities. They are responsible for informing the instructor of any relevant medical conditions.
While Horizon Pole and Aerial Arts takes all reasonable care to provide a safe training environment, participation is at the student’s own risk. The studio, its instructors, and affiliates are not liable for injury, loss, or damage except where required by Australian Consumer Law or in cases of proven negligence.
By booking or attending a class, students confirm that they:
- Understand the physical nature of pole and aerial training;
- Are medically and physically fit to participate;
- Accept full responsibility for their safety and wellbeing during classes.
6. Force Majeure
If Horizon Pole and Aerial Arts cannot deliver classes or events due to circumstances beyond our control — such as flood, storm, fire, pandemic, government restrictions, power outage, or other unforeseen events — we will make all reasonable efforts to reschedule affected sessions.
If rescheduling is not possible, credits may be offered at the studio’s discretion. Refunds are not automatically issued for cancellations caused by events outside our control.
7. Agreement
By enrolling in or attending any class, workshop, or private lesson at Horizon Pole and Aerial Arts, you confirm that you have read, understood, and agree to these Terms and Conditions.
